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19/July/2019

How to Manage your Business Online Reputation?

Just like your reputation in traditional business is important so is online reputation. A good reputation is a goodwill to you while bad reputation hampers your business. You still somehow can control your reputation that is not involving any form of social media but when it involves social media and other online platforms, it is no strange to us that it becomes very difficult to control it.

With the motive to extend business and to meet more and more customer needs, businesses are using many digital marketing tools to strengthen their business and to implement other marketing strategies. A business reputation is an aspect that needs to be taken care off as any customer who tends to buy products or services would look for online reputation of that particular business which if it is good, it will promote you and if not, then also will promote you but in a negative way. So to avoid negative promotions, managing online reputation becomes extremely important.

There are some tips to manage your business online reputation-

Publish strong quality content- Content is the king of Digital marketing. Powerful content can not only helps your website to rank higher in Google Search results but also creates a sense of reliability in the visitors.

A good quality content can outweigh the negative reviews that your business is receiving and thereby reducing the harm caused. Guest posting, is again very important to increase the credibility of your website which will help you to manage your online reputation.

Focus on your social media accounts- Here, the power of social media plays a huge role. Power of social media is not new to us and it is very obvious. Presently, there are 2.77 million people present on social media platforms and the surprising part is that the number is still increasing. It takes just a night for any stuff to get viral especially when it is negative.

It becomes very important to have online presence. Create your business profile on social media platforms and optimize it.

Post engaging contents and pictures with caption to attract users. You can even host online quizzes, contests or provide coupons for deals. This will influence the buyers positively. Also, if you find any negative review or post related to your business, you must always respond because it will have two-fold motives:

  • It can immediately be solved, cutting off the spread of negative reputation.
  • It will put you in the position of responsible business as it will signify that you are responsible towards your clients and committed to provide a good experience to the customers.

Continuously monitor your business reputation- A business must know what people think about its brand. A business must go online and take feedback. There are many digital marketing tools that can help to ask questions and take their feedback online. There are also Google alerts which can be used to notify you whenever someone mentions your brand name or keywords that you use.

Directory Submission- Getting your business listing done in popular directories can help your business to gain credibility which is very important to manage online reputation. This will help your business in countering the negative reviews that your business is receiving.

You can also contact MATEBIZ for Online Reputation Management. We are one of the leading web design and development company in India with experience of more than 5 years.